About Klarna
Answer : FAQs relating to Klarna
- Pay later in 3 interest-free instalments - Download full details here
- Pay later in 30 days - Download full details here
Do you ship internationally?
Answer :
Unfortunately at present we do not ship outside the UK Mainland. However if you contact us we may be able to suggest a solution.

By email - hello@precious-little-things.co.uk
How do I check the status of my order?
Answer :
We will keep you updated by email and by text if you have supplied your mobile number at time purchase.

If you have created an account you can also see details of your order by logging in and accessing your account history.

If you believe that an item you have ordered should have already arrived and hasn't, please allow another 48 hours for your item to be delivered, if it still does not arrive, please contact us via email hello@precious-little-things.co.uk

Please give details of your order with confirmation of your order number, full name and delivery address. We can then look into this for you and get any missing items out to you as soon as possible.
How do I contact Precious Little Things?
Answer :
For any enquiries please contact us using one of the methods below:

By email - hello@precious-little-things.co.uk
By Phone - 01903 946295
Visit Us - Precious Little Things, 12 Montague Centre, Liverpool Road Worthing BN111YJ
How will I know if order is place successfully?
Answer :
After you have placed your order with Precious Little Things, you will receive an email with details of your order.

If you have created an account you can also see details of your order and your order history by logging in and accessing your account.
I’m missing an item from my order?
Answer :
If you are missing an item from your order please contact us via email hello@precious-little-things.co.uk

Please take a photo of everything you received in the order and attach it to the email with confirmation of your order number, full name and delivery address. We can then look into this for you and get any missing items out to you as soon as possible.
What are the delivery charges and timescales for delivery?
Answer :

The below delivery times apply to items dispatched from the Precious Little Things store. (Excluding Direct Deliveries) UK Mainland only.

  • FREE Delivery on all orders over £50
  • If total order value is Under £50, a standard delivery charge based on item weight will be applied.


Orders placed before 12.00 will be sent out on the same day. Any orders placed on or after 12.00 may not be dispatched until the following morning. Any orders placed on Friday after 12.00 will be dispatched Monday morning.

Please note that we are unable to process orders for delivery on weekends or public holidays.

 

Full Delivery costs below: Please note that the costs and timescales below are for delivery to UK Mainland only.

Standard up to 1KG £2.95 1-2 working days If ordered before 12:00 the item will be processed the same day, dispatched and delivered by Royal Mail.
       
Standard 1-2KG £4.95 1-2 working days If ordered before 12:00 the item will be processed the same day, dispatched and delivered by Royal Mail.
       
Standard 2+KG £5.95 1-2 working days If ordered before 12:00 the item will be processed the same day, dispatched and delivered by Royal Mail.
       
FREE (Over £50) FREE 1-2 working days

If total order value exceeds £50, then there will be no delivery charge applied. Items ordered before 12:00 that are to be dispatched from the Precious Little things Store will be processed the same day and delivered by Royal Mail.

If the order contains items that are to be delivered directly from the manufacturer then these will be sent seperately and we aim to deliver these item(s) to you with the timescale quoted in (brackets)

FREE Direct Delivery (Delivery timescale displayed on individual product)
     

 

Lead Times: Please note, if a multi-item order has different delivery timescales, the fulfilment time for the full order will be the longest timescale. All orders to be dispatched from our store are consolidated into one consignment before delivery to ensure the above delivery times can be adhered to. 


Damaged items
Please fully inspect all items received and report all faults and package/product damage within 48-72 hours of receiving the items. This will allow us to resolve any issues quickly and more effectively.
What happens if my item(s) are damaged on arrival?
Answer :
Please do not use the item and where possible do not unpack and try to keep the original packing. If it's furniture , please do not attempt to build the item.

Report the damage to us at your earliest convenience by email - hello@precious-little-things.co.uk

Please include a photograph or short video of this issue clearly showing the fault or damage along with confirmation of your order number, full name and delivery address.

Many of our suppliers will also need either a batch number or item number so please check for these and include this when you send through the details on email.

Once we have received all this information and a short description of the problem, we can asses the issue, offer a refund, a replacement and if necessary we will pass this onto our suppliers and raise the issue under their manufacturers warranty. They will then advise us on the outcome/solution to the issues you are having.
Why has the price changed?
Answer :
Here at Precious Little Things, we are constantly monitoring our prices and reviewing them to stay competitive and in-line with the costs we are charged by our suppliers.

This means that the price available on the website is the most up to date.

We are not able to change the price on any items even if the item was lower previously.